Shipping policy

Shipping Policy

Every Atas Canvas piece is prepared and finished at our studio in Singapore before it makes its way to you. Here's what to expect once your order is placed.

Processing Time

Once your order is confirmed, your limited-edition artwork is prepared and packaged at our Kallang Place studio. Processing time can vary depending on the piece and whether framing has been selected, so please allow a short window before your order is dispatched. You will receive an email confirmation as soon as your order is placed, and a follow-up notification once it ships.

Delivery Locations

We ship both within Singapore and internationally. Delivery timelines depend on your destination and the framing option chosen, so international orders may take longer to arrive than local ones.

Packaging and Care

Each artwork is carefully packed to protect it in transit. Every shipment includes:

  • Protective, artwork-grade packaging
  • Tracking information sent to your email
  • Insurance covering the value of the artwork, where applicable

Customs and Duties

For international orders, your shipment may be subject to customs fees, import duties, or taxes imposed by your local authorities. These charges are determined by your country and are your responsibility. Atas Canvas is not able to predict or cover these costs, so we recommend checking with your local customs office if you're unsure.

Delays

While we work with trusted courier partners, delivery timelines are sometimes affected by factors outside our control, including customs processing, courier delays, weather, or other unforeseen circumstances. We appreciate your patience if this happens and will do our best to keep you updated using your tracking information.

Order Tracking

Once your artwork ships, you'll receive a tracking number by email so you can follow its journey to your door. If you haven't received tracking information within a reasonable time of your shipping confirmation, reach out and we'll look into it for you.

Receiving Your Artwork

Please inspect your artwork as soon as it arrives. If you notice any damage to the packaging or the piece itself, refer to our Return and Refund Policy for how to raise a claim within 48 hours of delivery.

Questions About Your Shipment

For anything related to shipping or a pending delivery, our team is happy to help.

Email: contact@atascanvas.com
Studio: 16 Kallang Pl, #07-06 to #07-09, Singapore